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He assured me it take only 20 minutes and I agreed. No support, October 9, 2009 By Stan Tomberg (Hendersonville, NC) - See all my reviews On 1/01/09 I called customer service (that is what they call it). I am not a not a novice and I went through all the steps - uninstalling the drive and reinstalling the drive, etc. I called back after I cooled down and got a tech who saw what was done, bur insisted to let him take over my PC. I wasted two hours and 40 minutes of being insulted and talked down to. I told the the tech that my external lightscribe drive was working fine so it had to be the drive.
Hr agreed and then after being on hold for 5 minutes he told me the system was down and I would have to call back on 11/2/09. I told the tech my internal lightscribe drive would not burn label's. An hour and 35 minutes later I told him just take of ordering the drive (it seems the first tech did not it. He had me duplicate all the steps I Had already done and after 1:05 he said he would send me a new drive it was under warranty got my credit card info and he put me on hold. After 10 minutes (1:15 total time) I hung up. Both techs had bad attitudes and treated me like a dummy.
Price can not overcome lack of service
this was the last HP equipment I ever purchase, if I ever knew this would be their attitude towards privacy, I'd have never been a loyal HP user. I then stated that I'd like to damage the hard disc prior to shipping the old drive, as I have proprietary business,personal, financial and confidential client privileged data that are subject to privacy act and can not just send the drive containing such private and proprietary information.I also stated that am more than willing to take the drive to any location of their choice to be tested in my present, but will not leave the unit or ship it anywhere prior to destruction of the hard disc.
I purchased my last HP desktop on December 21, 2008, everything worked fine till yesterday July 23, 2009 that I went to start the PC, which did not happened.I called HP support, after the phone troubleshooting, testing cables, hardware and etc. I have been an HP advocate for several years, own several desktop as well as laptops and printers for my business and personal use for my self and family.
My question was if the data could be retrieved from the old drive, the answer was yes, it could be. it was determined that the hard drive had failed.
They said that would send me a new hard drive under warranty, but I'll have to send them back the old drive intact. After a lengthy conversation and discussing the issue with their management, they would not honor the warranty since I was not willing to ship them the drive without damage.That was unacceptable for me as I know other PC manufacturers do not require return of the failed hard drive respecting people privacy, as for HP.
I only hope this review help others in their decision making, as it would have for me prior to my purchase.
It worked with the satellite provider and XP on my previous computer). They asked if it was a new computer. The perfectly good scanner I previously owned wouldn't work with Vista. Even if they crash, they are self healing.So now we come down to this HP. (Whether that is the fault of my satellite Internet provider or Vista, I don't know.
I am a little too opinionated for Microsoft. There is a sort of clip on the top to funnel some cords through to keep things tidy, and there are many different connections that are easy to reach on the front. If it had a manual, I might have been able to discover more about the file system. They are integrated with one another and the operating system and the outside world. Then, along came Microsoft and Windows. The connections are very convenient and practical.
Dos and hard drives opened up crash possibilities and huge manuals were written to tell the users all the commands that could be typed in to the operating system. Lots of thought went into the packing. In earlier versions of Windows I kept the command prompt shortcut on my desk top so I could get to the system to fix things quickly. Because there is so much memory and it is so fast, this doesn't interfere with what I am doing.
The operating system is 64 bit Vista. (Remember the days when there were manuals for the computer, the operating system, and all the programs). This computer arrived packed better and more conveniently than any other I ever had. Its screen is more intuitive and less cluttered, and it is much faster than Explorer. The whole concept changed so subtly that we didn't notice when it happened. I use Word Perfect generally, but the Works Data Base is wonderfully convenient. When I started using computers (before DOS was invented, and LONG before graphical interfaces)computers were simply a box that sat there and did nothing until you put in a program disk and typed in a command.
And the "search" feature is awful. I also had to call my Internet provider to get settings to make it work. Although I use Explorer once in a while when a web page won't work with Opera, I use Opera as my default browser. I downloaded the most up to date version of Opera for use with Vista.On the whole, I have had to get new programs - er - applications - to work with 64 bit Vista. Interestingly that contact list turned up in my Works contact list too.
I spent a couple of hours looking at FAQs before calling Microsoft. Remember I have said that these days operating system and computer are a unified whole. The rest is history.I prefaced this review with that bit of history because computers have changed in more ways than the graphical interface. Works comes preloaded. Actually there was seldom a system crash in those days. (I still have no idea why it periodically disappears, but I can get it back). I have always used Eudora as my mail program, and I finally gave up trying to get that to work on the new computer.
Uh oh. I love the "self healing" feature of new computers. One put in different program disks for different purposes, and the results were written to a second disk (no hard drive). You will need to make phone calls to support people to get settings for several situations.The computer works fine. It has a mind of its own and does various maintenance things without being asked to. Imagine my surprise when my email to HP was promptly answered with a clear set of instructions on how to get the command back. The biggest drawbacks are the shortage of manuals and the search feature interface. This sounded like an old fashioned runaround.
Now programs (called applications these days) seamlessly integrate, not just with the computer. There is no place to fill in details of what you are looking for until after the computer hasn't found it looking "everywhere" (not defined).The computer comes without a manual. Microsoft Mail (preloaded on this computer) somehow lost the command at the top of the screen for me to add contacts. When I said "yes," they told me to call the manufacturer. Even with XP that was no longer necessary.The filing system on this new computer makes all my files hard to find and slows me down. Also, there are several slots on the front that have acronyms and initials on them, but I have found no information about what to do with them.The bottom line: a well thought out well integrated computer with good applications and good technical customer service (for the simple things at least).
I was amazed at how much capability this computer had for it's low price. Also if you plan on having video upgrades, this computer only has a 300Watt power supply; so, you'll need to upgrade that along with any video upgrades. I am typically a build your own PC guy. The only down side I found with this machine was the video card. As long as you stick with recent software it shouldn't be an issue at all. I purchased it myself and have been using it for a couple months now, it handles just about any game on high settings. Luckily I was able to upgrade that easily, to a Radeon HD 4850 and fix that little problem.
With the 64-bit Vista you will be getting more out of the 8 Gigs of RAM than you would with 32-Bit Vista or XP. A friend purchased this system and I tried it out. The power supply is also an easy upgrade with the case being used.It runs both cool and quiet, so you won't have to worry about it giving you heat stroke or hearing problems. I was able to play Mass Effect, Call of Duty 4 and Fallout 3 on full settings no problem. The ATI Radeon HD 3650 might be a capable card; but, it doesn't even come close to what the top cards out there can do. The only down side to this is some older XP compatible software doesn't acknowledge all that RAM being used and it doesn't know how to handle more than about 3 Gigs. I've personally only had a problem once because of it; but, I quickly found a patch for that program to fix it.This was the first PC I haven't built myself in years; so, I can tell you its well worth it, especially if you were having concerns about being able to install upgrades on an HP.Any other questions about this please feel free to write me.
this is what you want because I was waiting for something more but still is a good product just in the box and the advertisement say something else when I open is no was it shows is allot less special the outputs and inputs and is a little noisy, is OK.
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